FAQ

Everything people ask before they order.

If it is not here, email info@sonistagency.com and a person will answer.

FAQ

Common questions

Is this legit?

The music promotion space is full of bot sellers, so skepticism is healthy. Sonist sells ad spend with the markup shown, runs campaigns on Meta and Google, and sends you a dashboard so you see the same numbers we do. The founder is a working artist who runs the same campaigns on his own releases.

How fast does a campaign start?

Approval takes one to two business days. Meta campaigns go live in three to five business days after that, YouTube in about three. If you need a specific launch date, order two weeks ahead.

What is the no-charge policy?

When you order we only place an authorization hold on your card. We listen to the song first. If we approve it we capture the payment and start building. If we don’t think we can get you a result, we release the hold and you are never charged. Holds expire on their own after seven days.

Does every song get approved?

No. We only take songs we believe we can promote well. A song can be declined for mix quality, lyric content that ad platforms reject, or a niche with no usable targeting. If we decline, you are not charged and we will usually tell you why.

Do you buy streams or playlist placements?

No. Every stream comes from a person who saw an ad and chose to listen. We do not sell guaranteed stream counts and we do not pay playlist owners.

What do you need from me?

Audio, artwork, and the link or ISRC. Optional but recommended: reader access to Spotify for Artists so we can watch saves and followers.

Will the ads run on my Instagram?

Store packages run on our fan-style pages, which read like a recommendation. Partner clients can choose to run from their own pages, which is what we do for tour campaigns so retargeting works.

Do you work weekends?

Business days only. Assume anything sent Friday evening gets picked up Monday.

What about refunds?

If a campaign cannot reach an acceptable cost per conversion in the first ten days, you can move the remaining budget to another song, hold it, or take back the unspent ad spend minus fees. Once ad spend is spent it is spent, the platforms do not give it back.

Send the song. We handle the rest.

Pick a package or apply for the Partner Program. Either way you hear from a real person within one business day.