Refund policy

Last updated: September 22, 2026

This page explains when you get money back, when you do not, and why. It applies to every campaign and consulting engagement bought from Sonist Agency. Where this page and our terms of service disagree about refunds, this page wins.

Before we approve your song

When you order, we place an authorization hold on your card rather than charging it. If we decline the song, we release the hold and you are never charged. Holds expire on their own within seven days. There is nothing to refund because no money moved.

After approval, before the campaign goes live

If you change your mind after we have approved and charged you but before the campaign is published, email us and we will refund you in full, less any creative work already produced. In practice that usually means a full refund if you tell us within a day or two.

Once the campaign is running

Two parts of your payment behave differently:

• Advertising spend already spent. Not refundable. Meta and Google do not return money once impressions have been delivered, so we cannot return it either.
• Advertising spend not yet spent. Still yours. You can move it to another song, hold it for a future release, or take it back.
• Our management fee. Earned when the work is done. If we have built the creatives and launched the campaign, the fee has been earned.

If the campaign is not working

If we cannot reach an acceptable cost per conversion within the first ten days, we will tell you rather than quietly spending the rest. At that point you choose one of three things: pivot the remaining budget to a different song, hold it for your next release, or take back the unspent advertising spend less fees already earned.

What is not a reason for a refund

• A campaign that ran properly but produced fewer streams, views or followers than you hoped. We sell advertising work, not outcomes, and we never guarantee numbers.
• An advertising platform rejecting or restricting an ad for reasons outside our control, once we have done the work of building and submitting it. We will adapt where we reasonably can.
• Changing your mind about a release after the campaign has finished.

Consulting and artist development

Consulting sessions can be rescheduled free of charge with at least 24 hours notice. A session cancelled with less notice, or missed, is chargeable. Monthly artist development is billed in advance and can be cancelled for the following month at any time; we do not refund a month already underway.

Chargebacks

If something has gone wrong, email us first. We would far rather sort it out directly than through your bank, and we have never refused to talk to someone about their campaign.

How to ask

Email info@sonistagency.com with your order number and what you would like to happen. We reply within one business day. Approved refunds go back to the original card and usually appear within five to ten business days, depending on your bank.